Our Customers

How we protect our Customers

Our Customers

How we protect our Customers

We Value Our Customers

The NGCL was set up to provide customers peace of mind when finding a locksmith. We understand that needing a Locksmith is not an everyday occurrence and people may need some guidance when picking a Locksmith, to ensure they receive a fair service. The NGCL’s aim is to provide stability to the locksmithing industry by providing standardisation and accountability. We aim to do this by training our Locksmith Engineers, continually assessing them and offering constant support, meaning you will be able to trust that you are receiving the best service.

How we Train Our Locksmiths

  • The NGCL offers some of the most advanced training courses in the country.
  • NGCL Locksmiths will be highly qualified.
  • NGCL Locksmiths are trustworthy professionals.

The training courses that the NGCL provides are some of the best in the country, and offers Locksmith Engineers to train to the highest accreditation possible. Meaning that whatever you need a Locksmith Engineer for, our guys will be the most qualified for the job. You can rest assured you will not be hiring a ‘cowboy’ who could damage your locks and leave your home falling short of insurance requirements.

NGCL Locksmiths are up-to-date with Advanced Security

  • Locksmiths have access to ‘brush up’ courses, to keep their skills fresh.
  • Customers will struggle to find a more qualified Locksmith.

Security systems are getting more and more advanced every year, meaning that Locksmith Engineers need to be constantly learning. The NGCL assess Locksmith Engineers regularly to make sure that their skills remain up to standard and are improved and adapted to modern security needs. We offer all NGCL Locksmith Engineers ‘Brush Up’ courses to update their skills and provide access to the most up to date tools and equipment. All this means that you are not going to find a Locksmith Engineer that is more qualified than a NGCL Locksmith Engineer.

NGCL Locksmiths are fully Supported

  • Locksmiths have access to
  • expert support 24/7.
  • All Locksmith Engineers will complete a job to a high standard

Once a Locksmith Engineer trains with the NGCL they have access to support 24 hours a day 7 days a week. At NGCL head office we have fully qualified Locksmiths who can provide help and support if a Locksmith Engineer is ever stuck with a job. This service is available not just to reassure our Locksmith Engineers, but also give customers confidence that a job will be completed to a high quality standard and that they will always be left secure.

NGCL Goals

  • Our main goal is to instil trust in our customers.
  • All Locksmith Engineers have a clean DBS check.
  • We gather feedback from other customers to ensure exceptional service.

One of the NGCL’s main goals is to instil trust for the customer. We do this by DBS (formally CRB) checking all of our engineers, making sure that they have a clean criminal record. We also gather feedback from previous customers, making sure only Locksmith Engineers with exceptional customer service are deployed to our customers.

By doing all of this the NGCL hopes to take the uncertainty out of finding a Locksmith Engineer and hopefully provides a governing body that both Locksmiths and Customers can depend on to protect their interests.

Why the NGCL?

At the NGCL our whole reputation is built on the professionalism and trustworthiness of our Locksmith Engineers and our ethos is ‘Protecting Customers’. That is why we are dedicated to providing our Locksmith Engineers with the most comprehensive training, 24/7 support and regular assessments. If you have any issues with a NGCL Locksmith Engineer then we are here to provide accountability and support to resolve any issues you have. We want every customer who uses an NGCL Locksmith Engineer to be completely satisfied

The NGCL knows that customers can worry about the trustworthiness of any tradesperson you hire to complete a job, especially if that job is to do with your home security. We like to take the stress away from customers by thoroughly vetting all Locksmith Engineers that join our ranks. All Locksmith Engineers that are part of the NGCL are DBS Checked and Police vetted, meaning you don’t have to worry about a rogue trader turning up at your door. We also carry out regular skills checks on our engineers to make sure they are maintaining a high standard of work, so you know that the Locksmith Engineer you hire will be able to fix your problem competently and professionally.

At the NGCL training academy, our courses offer the highest level of accreditation in the industry. Meaning all our Locksmiths are trained to the absolute highest standard. We also offer a comprehensive range of ‘brush up’ courses so out Locksmith Engineers can improve and update their skills at any time. All NGCL Locksmith Engineers have access to 24/7 technical support, which means if they need a little extra support whilst completing a job, our technical experts will be on hand any day of the week at any time of day.

The NGCL was set up to stabilise the locksmithing industry and provide customers with a trustworthy platform to find a reliable Locksmith Engineer. By providing some of the best training in the country, police vetting all our Locksmith Engineers and assessing them regularly, we can take the stress out of selecting a locksmith. Customers can be sure that they are receiving the best service by the most qualified Locksmith Engineers. 

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